Mediation Service
North West Employers offers a comprehensive mediation service to organisations and individuals, which includes a mediator service and training for potential mediators.
Mediation Service
What is mediation?
Mediation as a conflict resolution strategy in organisational settings is a relatively new phenomenon. All too often interpersonal conflict, especially harassment cases, goes unattended or ends up with costly investigations (time, money, resources and personal trauma). Mediation offers an alternative (not instead of) process to conflict resolution, allowing parties to resolve problems and let go of their sense of grievance and mend broken relationships. Entering mediation is always voluntary for all parties involved.
How does mediation work and what does the mediator do?
Our trained mediator will talk with all parties involved, initially on a one-to-one basis, to establish if mediation is the right intervention and if all parties want to take part. There is no cost for this initial contact.
Should you decide to go ahead with the mediation, the mediator will act as an impartial third party and manage the process, helping those involved to exchange information, ideas and feelings constructively and ensuring that everyone makes informed decisions. The mediator has no power to impose a settlement and all discussions with those involved will be confidential.
Mediation Skills Training
North West Employers offers a four day Mediation Skills course which covers the entire mediation process from first contact with the first party to closure and review. It aims to give participants a solid foundation in fundamental mediation skills, such as active listening, impartiality, rapport building with disputants, managing conflict and facilitating negotiation. You will also develop an understanding of the mediator’s own response to conflict, so that you can manage your own feelings and assumptions and interact constructively with disputants.
For full details of the course click the link below.
Mediation Skills Training
For more information about our mediation service and courses contact Diana Ravenscroft, Learning and Development Assistant, on 0161 214 7104 or click the link below to e-mail Diana.
Diana Ravenscroft